Refund policy
Last updated: September 23, 2026
30-day money-back guarantee
We want you to love your Akuform insoles. If you are not happy with your order for any reason, you can request a full refund within 30 days of delivery.
No need to send anything back
You do not have to return the product. Simply email us and we will refund you — you can keep, gift, or recycle the insoles.
How to request a refund
- Email contact@getakuform.com within 30 days of delivery.
- Include your order number and a short note on why the product did not work for you.
- We reply within 1–2 business days and confirm your refund.
When you will receive your money
Approved refunds are issued to your original payment method within 3 business days of approval. Depending on your bank or card provider, it can take a further 5–10 business days for the money to appear on your statement.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or is not what you ordered, email us a photo within 30 days of delivery and we will send a free replacement or a full refund — your choice.
Orders that have not arrived
If your tracking shows no movement for 10 business days, or your order has not arrived 30 business days after dispatch, contact us and we will reship your order free of charge or refund you in full.
Cancellations
You can cancel your order free of charge before it ships by emailing us. Once an order has shipped, the money-back guarantee above applies.
Your statutory rights (EU/UK customers)
This guarantee is in addition to, and does not limit, your legal rights. Customers in the EU and UK have the right to withdraw from a purchase within 14 days of delivery without giving a reason. To exercise this right, send us a clear statement by email (for example: "I withdraw from my order #1234"). Because we refund without requiring the product back, no return shipping costs apply.
Contact
Questions about refunds? Email contact@getakuform.com — we usually reply within one business day.