Shipping policy

Last updated: September 23, 2026

Free tracked shipping on every order

Shipping is free to all countries we deliver to, with no minimum order value. Every order is sent with a tracking number.

Processing time

Orders are processed and handed to the carrier within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with your tracking link as soon as your order ships.

Delivery time

After dispatch, delivery usually takes 10–20 business days. Occasional delays can happen during peak seasons, public holidays, or due to customs and carrier backlogs.

Where we ship

We currently ship to: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Lithuania, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, the United Kingdom and the United States.

Order tracking

Use the tracking link in your shipping confirmation email to follow your parcel. Tracking may take 2–5 business days to show its first update after dispatch — this is normal. If you have not received a tracking email, check your spam folder or contact us.

Customs, duties and taxes

Prices shown at checkout include all charges we collect. In some countries outside the EU, local customs may charge import duties or taxes on arrival; these are set by your local authority and are the responsibility of the recipient.

Lost or delayed parcels

If your tracking shows no movement for 10 business days, or your order has not arrived within 30 business days of dispatch, email us and we will reship your order for free or give you a full refund.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible — we can update the address before the order ships.

Contact

Questions about your delivery? Email contact@getakuform.com with your order number.